Let us answer some of your frequently asked questions. 

  • FAQ
    • Registration
    • Payment
    • Refunds and Exchanges
    • Termination
    • Security
    • Delivery
    • Browser Compatibility

    In order to transact on this website you need to have a registered profile. Your profile has a username and password which you will need to log on. If you do not have a username or password you will need to create a profile.

    No. We do not disclose your information to third parties.

    You need to select the “Forgotten Password” link when logging onto your profile and type in your registered email address. We will email a link to the registered email address which will allow you to update your password.

    All products are available to buy online, except those marked with a green ‘in-store only’ ribbon. Please note: Certain items may only be available for shipping in select areas.

    Each product on the website has linked descriptions of its functionality which allow customers to compare and choose products. We also offer Expert Advice in certain sections to assist your selection choice. Should you require any further assistance over and above what we offer online, please feel free to contact us toll free on our Website Toll Free number, 0800 007 261. The Toll Free Line is available during the following hours: Mon - Fri: 09:00 - 18:00 Sat - Sun: 09:00 - 14:00