| 1 |
General |
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- Please retain your original till slip for refunds & exchanges
- We will only refund you in the same tender used to purchase the products from us.
- We will only accept products for exchanges or refunds if they are still in the original condition and original undamaged packaging.
- For hygiene reasons, underwear (excluding bra's) may not be returned or exchanged
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| 2. |
Faulty goods |
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- We will only consider replacing, exchanging or refunding faulty products if the product was used for its intended purpose and design and in accordance with the product's instructions and/or user manual.
- No refunds or exchanges will be done for products that have been misused or purposely damaged.
- Faulty products will, where relevant, be subject to a technical assessment by a specialist before it is repaired, replaced or refunded.
- There may be a courier cost to have certain products repaired. This cost is for the customer's account and will be quoted upfront.
- When returning products for repair, please ensure that it is in a hygienic condition.
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| 3. |
Gift Cards |
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- Gift cards purchased cannot be refunded.
- Customers who request a refund on products bought with a gift card will receive a new gift card.
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| 4. |
OTHER |
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- Please consider each product's warranty and terms & conditions of use, for example:
- Tents: Please follow waterproofing and sealing instructions before use.
- Fridges: Please ensure that the power supply in your vehicle meet the specifications listed on the product's packaging and/or operating manual.
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| We suggest you also visit our website www.outdoorwarehouse.co.za to view our great range of products and download useful information. |
